Category: Journalism

About that ‘enforcer’ thing

MacVoices Road to MacworldI did an interview with Chuck Joiner for his “MacVoices” podcast (one of several excellent podcasts he produces.) The interview went online today–unfortunately, I can’t hear it yet because of firewall issues at my office, so I don’t know how much of an idiot I sound like. (Always a concern for me when I speak off the cuff.)

Before the main focus of the interview (my Macworld session on WiFi for beginners), we spent a couple minutes talking about this site. For whatever reason, we spent what was probably too much time discussing the role of RandomMaccess as a Mac journalism “watchdog.” I think I used the word “curmudgeon” and Chuck called me an “enforcer.” While I do see commenting on how the Mac press handles its responsibilities as a big part of what’s unique in what I have to say on the web, I’m afraid it may have come across a little over the top in the interview. I see it in a much more light-hearted way than I fear it sounded.

For the record, I plan on covering the Mac press the way I do everything else in this incarnation of the site: observe things that interest me, and when I have time, comment where I think I can add something worthwhile to the discussion. I have no intention of looking over the shoulder of every web writer who covers Apple, and the mental image I get of me as “The Enforcer” is just downright silly, even if I’m the one who created it.

Macworld Expo: credit where credit is due

For the first time in years, Macworld Expo has exceeded 400 exhibitors. The South Hall of the Moscone Center is sold out for the January 2008 event, and space in the Moscone West is going fast. This is a tremendous accomplishment for a show that many had written off completely just a few years ago.

Some of the credit, no doubt, is due to Apple’s comeback, but that doesn’t begin to explain the scale of Macworld’s resurgence. I’d argue that the main reason Macworld is back and better than ever come down to the efforts of one man, and it ain’t Steve Jobs.

It’s Paul Kent.

Paul has been the driving force behind the conference program at Macworld for years, and it was always the shining star of the Expo. Even while vendors and exhibit attendees were leaving in droves, the conference sessions remained vital and relevant. Paul — through enthusiasm, integrity and sheer exuberance — continued to attract quality speakers and add exciting content. Say what they would about declining attendance and exhibitor flight, the press never — ever — had a bad word to say about the conference program.

A year or so ago, IDG hired Paul to run the whole Expo — conference program, exhibitors, feature presentations and all. He immediately put his stamp on the entire program — revitalizing the “upstairs” show in the same way he did for the conference sessions downstairs. Paul added content to the exhibit floor, brought in innovative features, won over exhibitors, all while continuing to improve the conference program. The result was the best Macworld in recent memory, and a stage well set for this year’s show.

I’m lucky enough to know Paul and to count him as a friend. I love watching him during Expo. He’s one of the most personable people I’ve ever met — constantly asking questions, gathering information on how things can be even better, making sure his speakers and attendees have what they need. In the midst of the chaos and crises, I’ve never seen him flustered. He is always upbeat, always quick with a solution. Putting him in charge of Macworld may well be the smartest thing IDG has ever done.

People speculate on what will happen to Apple when Steve Jobs decides to retire. Can it survive? Will it continue to innovate? Would it really be the same company? I’d ask the same questions of Macworld Expo and Paul Kent.

For Macworld’s sake, I hope we don’t have to find out for a long, long time.

Or you could just ask them

In an uncharacteristic departure from his usually excellent reporting, Macworld’s Dan Frakes makes one of those bone-headed journalism mistakes that drive me crazy, and that epitomizes the problems with the Mac web.

In an Editor’s Notes blog posting entitled “Has Time Machine’s AirPort Disk use been grounded?,” Dan notes the fact that Apple has removed references to using hard drives connected to its AirPort Extreme Base Station from its online descriptions of Leopard’s new Time Machine application. Running through a list of what might cause Apple to remove AirPort support, Dan ends the post with this: “On Friday, we’ll at least know if the feature has been removed from Mac OS X 10.5.0.”

Why Friday? What’s wrong with right now? Why speculate when you can just shoot off a note to Apple and ask them? If they give an answer, stop speculating. If they say “no comment,” report it.

Journalists don’t wonder, they find out. They don’t speculate, they investigate. If online journalists want to be taken seriously (and they should want to), they need to start acting like journalists — even in blog posts.

And before you ask: Yes, I did contact Apple. The answer is no — Time Machine will not ship with support for AirPort Extreme.

You can stop wondering now.

After 10 years, a RandomMaccess reboot

Those who have only recently started following all things Mac will be forgiven for having no idea who the heck I am, but hopefully there are still some of you out there with fond memories of RandomMaccess. 

Ever since my career path took a decidedly non-Macintosh-centric path, I’ve had little time for maintaining a full-service Mac news site. I still think I have a few worthwhile things to say, though. So, encouraged by bloggers like the excellent John Gruber of Daring Fireball and the surprisingly fun exchanges of observations on Twitter, I’m re-launching RandomMaccess as a blog. The difference is mostly in scope: I won’t feel the need to report on the day’s news as much as comment on it; the last thing the Mac web needs is another site regurgitating press releases and aggregating headlines. But I do think there’s room for critical commentary and analysis. (And of course, the occasional snarky remark.)

I hope you’ll stop by often. I have a feeling this is going to be a lot of fun.

Mac Evangelist ‘list dad’ pleads no contest to charges

Wired.com reports that Shane Anderson, “list dad” of the MacEvangelist mailing list, was released from a Waterloo, Iowa jail after pleading no contest to charges that he broke into and tampered with a computer belonging to a business partner.

Anderson sent a note to subscribers of his list, saying he is not guilty of the charges, despite the no contest plea. “The alternative was to spend up to 9 months (3 months bare minimum) in jail awaiting a trial,” he wrote. “I was not prepared to waste 9 months of my life on a very minor criminal charge, especially when I am innocent.”

[ad#In-article banner]

In hist post, Anderson asked subscribers for donations to a “legal/getting-Shane-back-on-his-feet fund.”

“I have been truly shipwrecked by this episode and I have huge and mounting legal costs which I must pay,” he wrote. “I have immediate pressing needs as urgent as today, and really I need to raise about $6500.”

Anderson provided information for his bank account, a PayPal account and his mailing address. He also published his phone number and invited subscribers to call him directly promising to read police interview transcripts to anyone who was interested.

“I hope this does not come across as tacky. Being incarcerated for 4 weeks really smacks your life on hold, and I would never send you an email like this unless I really had no where else to turn. I know I can rely on you.”

The Wired article is available on the publication’s website.

Editorial: GraphicPower ‘blacklisting’ looks more like apathy than conspiracy

A slow but steady outcry has been building up within the web-based Mac press over the revocation of GraphicPower’s media credentials for the upcoming Macworld New York Conference and Expo. Unfortunately, some in the Mac web have turned it into an ill-informed, inbred hissyfit based mainly on second and thirdhand reports, and the idea that if two or more sites quote the same piece of innuendo it qualifies as “confirmed by independent sources.”

Continue reading

The Genesis of Online Publishing, or: Adam and Steve in the Garden of Readin’

In the beginning, there was the word.

But it was quickly followed by concerns about distribution channels, business models and revenue streams.

Over the past two years, two different authors — horror master Stephen King and TidBITs publisher Adam Engst — have made attempts at bypassing traditional paper-and-ink publishing and physical distribution in favor of a completely electronic model. Other than the “electronic-ness” of their offerings, though, the two experiments have very little in common.

When King conducted his experiment in online publishing in 2000, he wrote a serialized novel, The Plant, and made it available for download — one chapter at a time, purchased on the honor system. But there was a twist: if the pay-to-download ratio dipped below 75%, writing would cease and the experiment would be deemed a failure — proof that people weren’t trustworthy enough not to “steal from the blind newsboy,” as King put it.

After just a few installments of The Plant, though, King announced that writing on future chapters would cease while he “devoted himself to other projects.” While not out-and-out charging readers with assault on that sightless paper carrier, the implication was certainly there; according to the New York Times, the percentage of paid downloads of the latest chapter had dipped into the forties.

There’s room for more than one conclusion from King’s experiment, though: one that doesn’t require indicting the majority of The Plant readers as thieves. The most obvious is that King’s plan to sell and distribute The Plant was based on a bad business plan and flawed analogies. One that even in the most optimistic scenario could only have worked for someone of King’s stature, anyway, and therefore would have been meaningless for the publishing industry as a whole — or for authors in general.

What King wanted his readers to do is pay $1 for each of the first three installments (for each format: PDF, html, plain-text, PDA-formatted) of his story. Although King couldn’t say exactly how may installments would comprise The Plant, he did commit to a maximum charge of $13 — about the price of a hard cover novel, he wrote on his website. Some readers immediately criticized the cost as too high. They complained that when they paid for the paper and toner/ink to print the installments, the price would rise even higher.

There were even more vociferous complaints over King’s insistence that each time you downloaded a particular installment, you had to pay again or be labeled a leech. The problems were obvious: Accidentally erase installment one? Here’s another, please proceed to the cashier. Want to read it on your Palm at the beach? Sorry, you downloaded the PDF. If you want a version formatted for a handheld, pony up another buck.

I don’t think the problem here is greed, but rather King’s flawed comparison between paper and virtual publishing. The Plant may wind up costing about the same as a traditional novel, but it’s not one. Long documents like novels are not easily read on screen, and the cost of the paper and toner or ink to print out each installment is not insubstantial. Further, the electronic version of the book doesn’t have nearly the same production costs associated with it. Sure, there’s the cost of hosting the site, the bandwidth charges for the thousands of downloads and the processing costs of online payments. But that’s nothing compared to the cost of make-ready, galleys, film, plates, printing, binding, book jackets, distribution, publisher’s markup, seller’s markup, promotional displays, etc., etc. For King to compare the two methods that way is either disingenuous or naive. If I am going to pay full price for a book, you’d better believe I’m going for the one that I can pick up and hold, read in bed or on a park bench, put on a bookshelf, save for my kids or donate to my public library. The potential of online publishing is that it makes it possible to get literature distributed without the overhead of conventional publishing. And if it’s going to succeed, the prices of the online titles must be substantially lower than those of their paper-and-ink counterparts.

Another complaint was that King expected payment each time a file was downloaded, even if it was just a different format of the same installment, for instance, by a reader who downloaded a PDF version, then wanted to read it on the train with an eBook. King’s analogy was that was akin to walking into a bookstore and telling the clerk that since you already had the hardcover version of a book, you expected to get the paperback version for free. It’s an analogy that doesn’t work on several fronts. First, if you already have a physical copy of a book, it’s unlikely you’d need another one. You can take the same book with you on that subway, or the living room of your house, or into the bathroom of your office, for that matter. With an electronic book, you are tied to the hardware that can display it. (Just try getting your desktop computer into your office bathroom.) Besides, a hardcover and a paperback version of the same book each has a significant cost associated with its production; there is no additional cost in producing another copy of the same electronic file. Again, physicality carries extra costs that virtual products don’t. By not realizing this, King virtually doomed his virtual experiment.

Think of it this way: for King’s experiment to have been considered any kind of success, it would have to be repeatable. But who, other than someone with the following and status of Stephen King or Tom Clancy or John Grisham, would have had even a chance of pulling it off?

This week, technology writer and TidBITs publisher Adam Engst wrote that he was conducting an experiment in online publishing of his own. Backed by Peachpit Press, Engst is publishing his forthcoming book (about Apple’s iPhoto) as a PDF list priced at $20; buyers will then get a paper-and-ink version of the book’s next edition for free. “It was a perfect solution,” Engst wrote in his newsletter, crediting his wife Tonya for the idea. “Since it didn’t require people to figure out the value of an electronic book, it wouldn’t automatically cannibalize sales of the next edition, and it would ensure that people could benefit from the book for months before the next edition would be available.”

Engst faced the same concerns about “robbing the blind newsboy” that King did, but took a decidedly different stance. “The only people who will have it initially are people who have paid for it,” he wrote, “and my foreword to the electronic edition asks them to share the book as though it were a physical book, at least in the sense of asking the recipients to buy their own copy if they’re using it a lot.”

Still, Engst is realistic about unauthorized copying, and comes to a conclusion the horror writer might find, well, shocking. “After a while, I’m sure there will be copies floating around from a variety of pass-along situations, but you know what? I think that’s a good thing. This electronic book will be obsolete within a few months, and it will be replaced with a paper edition that can’t easily be copied. Sure, some people will get a copy, read it, and determine it’s not worth buying. That’s fine with me — they would have been unlikely to buy it anyway, so no harm done. Others will get a copy, find that it’s useful, and purchase a copy so they can have the print version when that comes out. That’s great — the copies served as free advertising. And undoubtedly there will be some who will get a copy, find it useful, and never pay, which sounds much like what happens with books stored in those subversive organizations called libraries. Frankly, I don’t mind — I’m happy that someone will have benefited from my efforts in such a way that doesn’t add to my email workload.”

The different roads to online publishing taken by King and Engst belie their different backgrounds. King, coming from conventional publishing, sees electronic publishing as analogous to the physical method.

Engst, on the other hand, with his technological perspective, sees things differently. As we wrote back when King uprooted his experiment with The Plant, there’s a far better analogy he could have used in creating the business model for his literary experiment, and it’s one every online denizen, including Engst, is already aware of.

Shareware.

The difference between commercial software and shareware is basically the same as conventional publishing and electronic publishing: overhead. Eliminate the physical production, distribution and promotion of a product and you greatly reduce its cost. By passing on this cost savings (or at least a good deal of it) to your customers, you make it worthwhile for them to forego any of the benefits of the physical model and put up with any inconveniences associated with the virtual (like downloading files, or printing out your own pages).

Here’s our humble suggestion for fixing Stephen King’s experiment. Online books should always be priced significantly lower than an equivalent paperback. We say no more than five dollars — maybe $10 for a long title like King’s more expansive efforts. Like software, your money buys you a license to what’s in the file. That means you can download any format of the same title for no additional charge, but you may not give the file (or a copy, printed or otherwise) away for someone else to read.

The title should be complete, or if there are further installments, they should be available at no extra charge, and should be password protected so only those who paid for them can read them.

If Stephen King put this experiment to the test, we think he could start a real electronic publishing revolution — one that could impact authors who might otherwise never reach a broad audience.

In the meantime, Engst’s experiment with dual-publishing — still at least loosely based on the shareware concept — strikes us as having a much better chance to succeed, and to have a far more long-lasting impact on publishing.

Stephen King uprooted The Plant, but Adam Engst may have planted the seed for a whole new way of publishing.

Start spreadin’ the news: The RandomMaccess Guide to Macworld NY 2000

You’re not in Kansas anymore, Toto, but don’t panic. Macworld in the Big City can be a breeze. Just don’t act like a tourist.

I’ve said it before, and I’ll say it again — Macworld is part cult revival, part geek-fest, part carnival, and all fun. PC World may be bigger, Internet World may get more buzz, but for good ol’ enthusiasm and camaraderie , nothing outside Heaven’s Gate can even compare. At Macworld, you’re among your own kind; there’s something special about knowing that the Mac-centric phrases that earn you funny looks from your family and friends will more often than not be finished for you by your fellow evangelistas before you can get them out of your mouth. Where else can you wax nostalgic about what a workhorse your old IIci was, or the first time to saw the Graphing Calculator demo? Not even your fellow User Group members are likely to put up with much of that.

The fact that Apple is in a new Golden Era makes the Expo even more exciting. There’s a palpable charge in the air — a realization that really, REALLY cool things are going on here, and that somehow you’re a part of it. At last year’s love fest, yours truly was sitting in the press section during Steve Job’s keynote. As he wrapped up the introduction of the iBook, he announced that a hundred iBook-laden Apple employees were scattered throughout the audience to let us get our hands on the clamshell notebook. Turning to my left, I realized that the person sitting next to me was wearing an Apple polo shirt and had a canvas bag on her lap. “I guess I picked the right seat,” I said to her. “I guess you did,” she replied, and handed me a Tangerine-flavored iBook, hooked up to the web via AirPort. The first site I called up: your favorite Users Group site, of course.

Cool.

I don’t know what’s in store for this year’s Expo, but I’m laying down money that Steve will manage a surprise or two. The iMac line is getting a little long in the tooth, and I’m personally hoping for an Apple-branded PDA, but regardless of the announcements, there’s sure to be a lot to get excited about.

To help you get the most out of your Macworld experience, we’ve put together a few tips. Ignore them if you will, but consider they come from someone who’s been on both sides of the velvet rope quite a few times.

Traveling in New York

C’mon, you live in New Jersey, don’t even think of staying in a Manhattan hotel. Don’t think of driving, either. For me, the only way to cross the Hudson is by rail. The trains today are convenient, cleaner, usually cool and they run frequently — especially during rush hour. Don’t get me wrong, mass transit is no gondola ride through Venice, but it’s a heck of a lot better than fighting midtown traffic, avoiding gridlock and playing chicken with other cars trying to merge into the tunnel. Both NJ Transit and the PATH trains will get you right into Penn Station. From there, it’s a short ride west (I prefer to walk) to the Javits Center. (You can get a schedule for NJ Transit trains here.)

Brown Bag It

Food prices in the Expo center are obscene — only tourists stand on line for an hour to pay six bucks for a small Coke. If you get hungry, walk a couple blocks east and grab a hot dog or gyro from a food cart vendor (the food’s terrific as long as you don’t think about it too much), or hit the local McDonald’s (food’s not as good, but you’ll probably stress about it less). You can always fill up on the candies and snacks some exhibitors give away, but do them the courtesy of picking up some literature or listening to their pitch for a minute or two — it’s good exhibit etiquette. And by all means, never pass up a booth giving away bottled water. It costs $4 at the snack stands and it’s worth its weight in gold after schlepping around the exhibit floor for a couple hours.

You can take it with you — but don’t

There’s a weird urge to bring you Mac with you to an Expo. Maybe it’s akin to cruisin’ Main Street in your cherry muscle car on a Saturday night, or lifting weights on the boardwalk at Muscle Beach. Part desire to preen, part to show off your toys, your connectedness — whatever. If you take no other piece of advice with you to the Javits Center this summer take this one: When that urge to stuff your PowerBook or your iBook in your favorite satchel or bookbag strikes, fight it. Heck, beat it to a pulp. Then kick it while it’s down. Then stomp up and down on it a few times to makes sure it’s dead. The absurd thing is that this is not advice that should even need to be given. The Expo Center is a packed, sweaty place, full of people who will bump you, shove you, and push you out of their way (and let me take this opportunity to apologize for my part in that right now). You will be burdened with flyers, folders, t-shirts, brochures, demo disks and other miscellaneous items of dubious worth until you feel like your arms are going to shear off at the shoulders. The last thing you need to carry is your computer. There are e-mail stations througout the hall, and nobody’s going to send you a message that’s that critical, anyway. Bring a pad of paper and a pen to take notes — heck, don’t even bother with the pen, you can get plenty at the Expo.

The 100-booth dash

With so many exhibitors to see, it’s easy to wind up missing something. Here’s my tactic for making sure I hit all the highlights. Count on doing at least two rounds through the hall. Make your first trip a sort of reconnasaince mission — just breeze through the aisles, stopping for as little as possible, making notes of things that catch your interest. Then, once you’ve worked your way to the end, use your list as an itinerary for your next pass. By this point, you’ll be able to focus on the exhibitors and products that are important to you, and bypass the “filler” in between. You’re bound to find an extra gem or two that you didn’t see on your first go-around, but you’re sure to waste a lot less time. Even better, visit the expo site, print out the exhibitors list, and use that as your starting point — checking off the must-sees, crossing out the must-misses.

How much are you willing to pay for a free t-shirt?

Post-It Note pads, pens, keychains and other tchockes are in abundance at trade shows. T-shirts, however, are rarer now than in years gone by, and competition for them can get pretty fierce — and pretty silly. Here are a couple of the ways companies are capitalizing on the free shirt frenzy — don’t let yourself get caught in their traps.

  • The “Visit Our Partners Booth” ploy. – Microsoft is big on this one. The premise is that you get a card or collect a certain amount of plastic coins by visiting different booths around the hall. Bring back the required booty, and you’ll get a free t-shirt. The problem is, you can only get the stamp or coin by listening to the sales pitch at each booth. That can waste a lot of your time, and subject you to some pretty inane banter.
  • The “Sit Through Our Presentation for a Chance to Win” game. Some companies hold in-booth demos or “learning sessions.” In reality, they’re usually just sales pitches. In order to entice you to sit through them, they’ll dangle the chance to win one of a small number of t-shirts to those who sit through their spiel. It’s a different variation of the same idea — a freebie (or at least the chance of one) in exchange for your time.

Now I’m not saying that there’s anything wrong with either of these tactics. All I’m saying is that you’ve got to measure the value of a free t-shirt against the value of your time — time you could be using to learn about things that really interest you, or are relevant to your job and/or company. In my experience, it usually turns out to be a really expensive t-shirt.

Live and learn

If you’re lucky enough to have been able to scrounge or buy a conferences badge, by all means, take advantage of them. The quality of Macworld Expo presentations is usually top-notch, with the A-list of the Mac elite showing off their skills — and hawking their books. The educational conferences are usually excellent as well. Last year’s Photoshop session made me feel like an absolute newbie, but reignited my enthusiasm for a program I had been seriously under-utilizing. Watch out for the sales presentations-in-disguise, though. These are usually held at the vendor’s booth and are always free. Like the t-shirt ploy, it’s primarily designed to get you to sit through a sales pitch for as long as possible.

Life on the streets

Our last bit of advice isn’t meant for the Expo floor, but rather for outside the Javits Center. New York is a far more tourist-friendly place, but it’s still a big city, so use common sense. Take your badge off when outside the center. Your bulging tote bags may still give you away, but there’s no need to advertise the fact that you’re an out-of-towner. Stay in heavily trafficked, well-lit areas, and don’t give money to strangers. The story about the guy who got mugged on his way home to Virginia leaving him just a few bucks shy of train fare home (which he’ll gladly forward to you if you give him your address) may be heart-breaking, but it just ain’t so. If you’re uncomfortable giving him the brush-off, point him back towards the Javits Center and tell him to contact the authorities there. Then keep your eyes forward and walk away.

Heck, if you were that gullible, you’d be running Windows.